spend a dream holiday at a hotel in marlengo/marling

tips and advice from our hotel in marlengo/marling

we have put together the most important information and tips for you here so that your time out at our hotel in marlengo/marling is simply perfect!

checking in
your rooms are available from 3.00 p.m. on your day of arrival. 

checking out
we ask you to vacate your room by 11.00 a.m. on your day of departure.

deposit
when booking, we request a deposit of 30% of the total price.

our bank details
volksbank untermais / banca popolare maia bassa
iban: it71 c058 5658 5910 4157 0019 209
swift-bic: bpaait2b041

payment methods
we are happy to accept cash, ec card, visa, mastercard and non-transferable cheques. you can also pay your hotel bill in advance via bank transfer.

travel and cancellation protection

things don’t always go as planned, and sometimes you’re unable to go on the holiday you booked. to stop the disappointment of a break at our hotel in marlengo falling through turning into a financial nightmare, we recommend taking out travel cancellation insurance when you book on our website. if you decide to take out the insurance policy at a later date, the insurance is only valid ten days after the payment is made.

cancellations
you do not have the right to cancel as per the consumer code (“notice as per section iii, title iii, paragraph i of the consumer code (gvd 206/2005)”). we do, however, allow guests to cancel given the following conditions:

  • the accommodation agreement can be terminated free of charge up to two months before your agreed arrival date without incurring a cancellation fee
  • 40% of the total price will be charged up to one month before your arrival date
  • 70% of the total price will be charged up to one week before your arrival date
  • 90% of the total price will be charged in the week leading up to your arrival date or upon delayed arrival or early departure
  • if you fail to arrive: 70% of the agreed total price will be charged

    (rooms can only be cancelled in writing.)

room request
please note that we cannot definitely promise specific rooms, views or floors to guests, but we are happy to guarantee the booked room category.

flat-rate fees and last-minute offers
different flat-rate fees cannot be combined in any one booking and are only valid in conjunction with the full price. we would also like to make you aware that no refunds are given for services included in flat-rate offers that are not used by guests. last-minute offers cannot be applied to bookings that have already been made.

single supplement
you are welcome to book our rooms and suites for one person. in this case, we reserve the right to charge a 50.00 euro per day surcharge in all double rooms and a 100.00 euro per day surcharge in all suites.

garage
all our guests can park their car free of charge in our garage.

overnight stay with breakfast only
we offer a discount of 19.00 euro per adult per day or 5.00 euro per child/additional person/other concessions per day for overnight stays with breakfast only

cuisine
all prices include breakfast, sweet treats in the afternoon and dinner. please let us know in advance if you do not want dinner in the evening.

refund per person per day: 19.00 euro or 5.00 euro for children, additional guests and all other discounted daily rates/offers

  • menu price for non-hotel guests: 68.00 euro per person
  • breakfast price for non-hotel guests: 25.00 euro per person

non-smoking
as we are a wellness and activity resort, please note that all rooms are non-smoking.
the restaurant is also a non-smoking area. however, you can smoke on your room balcony and the panorama terrace.

four-legged family members
your four-legged darling is welcome at our resort as long as you tell us in advance. please note that dogs are not allowed in the meran lodge, dining room, wellness area or on the lawn. we charge a 20.00 euro per day fee for your dog (without food). if your dog damages our property, we reserve the right to make a claim on your third-party liability pet insurance.
our tip: contact hannes conci the dog trainer for guided dog walks and dog sitting (www.cdogs.it)

visitor's tax
there is a visitor’s tax of 1.90 euro per person (aged 14 or over) per night. it is not included in the room rate and must be paid at the hotel.

new year surcharge
adults (18 years and over): 100.00 euro per person
children (2-18 years): 50.00 euro per child

one final note
we can only cover damages or injuries as a result of the use of the garden and sports facilities, hiking and other events arranged by our establishment under our existing third-party liability insurance.

non-binding request
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