you do not have the right to cancel as per the consumer code (“notice as per section iii, title iii, paragraph i of the consumer code (gvd 206/2005)”). we do, however, allow guests to cancel given the following conditions:
- the accommodation agreement can be terminated free of charge up to two months before your agreed arrival date without incurring a cancellation fee
- 40% of the total price will be charged up to one month before your arrival date
- 70% of the total price will be charged up to one week before your arrival date
- 90% of the total price will be charged in the week leading up to your arrival date or upon delayed arrival or early departure
- if you fail to arrive: 70% of the agreed total price will be charged
(rooms can only be cancelled in writing.)
please note that we cannot definitely promise specific rooms, views or floors to guests, but we are happy to guarantee the booked room category.
flat-rate fees and last-minute offers
different flat-rate fees cannot be combined in any one booking and are only valid in conjunction with the full price. we would also like to make you aware that no refunds are given for services included in flat-rate offers that are not used by guests. last-minute offers cannot be applied to bookings that have already been made.
you are welcome to book our rooms and suites for one person. in this case, we reserve the right to charge a 50.00 euro per day surcharge in all double rooms and a 100.00 euro per day surcharge in all suites.
all our guests can park their car free of charge in our garage.
overnight stay with breakfast only
we offer a discount of 19.00 euro per adult per day or 5.00 euro per child/additional person/other concessions per day for overnight stays with breakfast only
all prices include breakfast, sweet treats in the afternoon and dinner. please let us know in advance if you do not want dinner in the evening.
refund per person per day: 19.00 euro or 5.00 euro for children, additional guests and all other discounted daily rates/offers
- menu price for non-hotel guests: 68.00 euro per person
- breakfast price for non-hotel guests: 25.00 euro per person
as we are a wellness and activity resort, please note that all rooms are non-smoking.
the restaurant is also a non-smoking area. however, you can smoke on your room balcony and the panorama terrace.
four-legged family members
your four-legged darling is welcome at our resort as long as you tell us in advance. please note that dogs are not allowed in the meran lodge, dining room, wellness area or on the lawn. we charge a 20.00 euro per day fee for your dog (without food). if your dog damages our property, we reserve the right to make a claim on your third-party liability pet insurance.
our tip: contact hannes conci the dog trainer for guided dog walks and dog sitting (www.cdogs.it)
there is a visitor’s tax of 1.90 euro per person (aged 14 or over) per night. it is not included in the room rate and must be paid at the hotel.
new year surcharge
adults (18 years and over): 100.00 euro per person
children (2-18 years): 50.00 euro per child
one final note
we can only cover damages or injuries as a result of the use of the garden and sports facilities, hiking and other events arranged by our establishment under our existing third-party liability insurance.