room cancellations are only possible in writing.
- the accommodation contract can be cancelled free of charge without you having to pay a cancellation fee up to three months before the agreed date of arrival.
- 40% of the total price is charged up to one month before the arrival date.
- 70% of the total price is charged up to one week before the arrival date.
- 90% is charged in the last week before the arrival date, with delayed arrival or premature departure.
we hope you understand that we cannot promise you any room numbers, room directions or a specific floor. however we can guarantee you the room category you booked.
last minute & package deals
package deals cannot be combined with a booking, the price also only applies to full-paying adults. we would also like to point out that the equivalent value of any services included in the package deals that are not used will not be reimbursed. last minute deals do not apply to bookings that have already been made.
single room supplement
our giardino, giardino plus and residence comfort double rooms can be booked for 1 person. in this case we reserve the right to charge a supplement of 25,00 euro per day. a single occupancy supplement of 50,00 euro or 100,00 euro per day is charged for all the other rooms and suites.
all our guests can park their car free of charge in our garage.
bed and breakfast
discount for bed and breakfast: EUR 15.00 per adult per day. children, a 3rd and 4th person pay EUR 5 less per day.
all the stated prices include breakfast, lunch and dinner. please let us know in good time if you do not require dinner.
menu price for external guests: 52,00 euro per person
breakfast for external guests: 25,00 euro per person
as our hotel is a wellness and activity hotel, we hope you understand that all our rooms are non-smoking rooms. smoking is also not allowed in the restaurant. smoking is permitted on the room balcony and panorama terrace.
four-legged family members
your four-legged friend is welcome by prior arrangement. please note that dogs are not allowed in the dining room, wellness area or on the sunbathing lawn. we charge 20 euro per day for your dog (not including food). if anything is damaged in the room we reserve the right to contact your pet insurance company.
last but by no means least
we are only covered by our current liability insurance for any damage resulting from the use of the garden and sports facilities, the guided hikes together and other events at the hotel. in the event of any unforeseeable economic developments or changes to the value added tax we have to unfortunately adjust the prices accordingly.
the current visitor’s tax of EUR 1.90 per person (aged 14 or older) per night is not included in the price and must be paid at the hotel.