Your carefree vacation at the La Maiena Meran Resort

Together for a carefree time

Dear guests,

We all face extraordinary challenges at the moment. If we pull together, we can overcome them. Luckily, South Tyroleans have always excelled at pulling together. Ultimately, it is that team spirit that will get us back to an easier way of life.

We already look forward to living our lives free from worries again. South Tyrol has so much to offer in extraordinary and normal times alike: sweeping Alpine pastures, tranquil summits, hidden places of power, unparalleled food and the freshest air you can imagine.

It is with great pleasure that we are making all the preparations for the reopening on 12th of May and look forward from the bottom of our hearts to pampering you all again soon with us at La Maiena Merano Resort.

For your upcoming holiday planning, our reservations team can be reached daily from 8:00 a.m. to 17:00 p.m. by phone at +39 0473 447000 or also at any time by mail: info@lamaiena.it.

In connection with Corona effects (such as travel warnings, border closures or a positive test result), you can cancel your stay free of charge up to 24 h before arrival.

In anticipation of a healthy reunion!

Your family Waldner
& the La Maiena team

CURRENT INFORMATION FOR ARRIVALS IN SOUTH TYROL | 02.05.2021

Arrivals from EUR countries, Schengen countries, Great Britain and Nothern Ireland (List C countries)

Until May 2021, entry to South Tyrol is only possible for persons from EU countries, Schengen countries, and the United Kingdom of Great Britain and Northern Ireland (List C countries) with a five-day quarantine.

Upon entry, the person entering must:

• be in possession of a certificate of a negative Covid-19 test (molecular or antigen test) performed within 48 hours prior to entry;

• report to the local department of medical services/prevention available at this link. Alternatively, contact these services via email to coronavirus@sabes.it or by dialling +39 0471 435 700 from 8 am to 8 pm. The following information must be provided, among other things: name, date of birth, telephone number, date of entry and the country from which the entry is made.

• you will need to submit another negative test certificate after five days of quarantine;

• when being checked, a self-declaration must be presented.

There are exceptions for persons moving between countries for work, health or study purposes.

When returning from South Tyrol to their respective home country, guests must also observe the entry requirements applicable in their respective home country as applicable to a return trip from Italy.

If one or more persons in a private car do not belong to the same household, all passengers must wear masks during the entire journey.

GREEN PASS & CORONA PASS SOUTH TYROL

Tested, vaccinated or recovered

The nationally accepted Green Pass constitutes evidence of one of the following points:

completed vaccination against Covid-19
recovery from Covid-19
a negative Covid-19 molecular (PCR) or antigen test.

The vaccination and recovery certificates are valid for six months.
The negative test certificate is valid for 48 hours.

In addition, South Tyrol has recently introduced the CoronaPass South Tyrol to ensure the greatest possible levels of safety when opening indoor dining, sporting and cultural venues. It contains the same information as the Green Pass, is issued in the Autonomous Province of Bolzano-South Tyrol and valid only here.

When do I need the passes?

The Green Pass is required for moving between Italian regions and Autonomous Provinces that have been classified as orange or red zones.

With the Green Pass or CoronaPass South Tyrol, you may al

attend events
access CoronaPass areas:
indoor restaurants (until 10 pm)
tourist accommodation facilities
theatres, concert venues, cinemas (with a reservation and at 50% utilisation)
Museums and exhibitions

Who can apply for a pass?

The Green Pass is available to people who:

have completed vaccination against Covid-19 (in the past six months)
have recovered from Covid-19 (in the past six months)
have taken a Covid-19 molecular (PCR) or antigen test and received a negative result (in the past 48 hours).

A molecular (PCR) or antigen test taken in order to apply for the CoronaPass South Tyrol remains valid for 72 hours.

Children under 2 years do not need a green passport.
Children under 6 years do not need a CoronaPass South Tyrol.

Where can I get the pass?

The required evidence is issued by official bodies. You may present them digitally or on paper.

People who have recovered from Covid-19 may request a certificate from the health care provider who treated them; if they recovered at home, their GP or pediatrician will issue the document.

People who have completed vaccination will receive their certificate from the hospital where they received their vaccinations.

The test result of a PCR or antigen test is issued by the test provider: a public hospital, private clinic or authorised pharmacy.

A carefree reservation with our La Maiena cancellation policy

We extended our flexible cancellation policy for the entire summer and autumn 2021 until the 8th of December. Up to 24 h before your arrival date, you have the possibility to cancel or change your reservation free of charge - you decide which option to choose.

UNBELIEVABLE? No, because we trust you. As you trust us, when booking your holidays in our resort.

For cancellations connected to Covid-19 we apply the following cancellation policies:

Written cancellations up to 24 hours before arrival are free of charge. As a valid reason for a free cancellation applies: a positive result to Covid-19 and a travel restriction for the province of Bolzano or the prohibition on leaving the territory you are living in.
In case of cancellation at short notice, as well as belayed arrival or premature departure, 100% of the total amount will be charged. (Not consumed meals cannot be reimbursed.)

For cancellations, which are not connected to Covid-19, we apply the following cancellation policy:

Up to 2 months before arrival – cancellation is free of charge
Up to 1 month before arrival -40 % of the total amount will be charged
Up to 1 week before arrival -70 % of the total amount will be charged
In the last week before arrival day, in case of belayed arrival, premature departure or no-show we will charge 100 % of the total amount as per Italian law.

The cancellation policy is applicable even if the room has fully or partially been resold. Cancellations are only valid if sent in written form.
The deposit will be converted into a voucher, which will be redeemable for a new desired date.
We recommend taking out a travel cancellation insurance directly after booking your holidays, which can simply be made on our homepage.

(The right of withdrawal as laid down in the Consumers’ Code („Notification pursuant to Part III, Section III, Paragraph I of Italian Legislative Decree no. 206/2005 (Consumers’ Code)“) is not contemplated)

The La Maiena hygiene concept

SAFETY FIRST

Security, cleanliness and hygiene are our top priorities since generations. Therefore, we set our highest and most recent hygiene standards throughout all the departments. Each department clean and disinfect their areas daily, following the HACCP colour system.

We are very proud of having taken several precautions against Covid-19 in our hotel, to guarantee the highest level of safety and protection to our guests so, we can create a safe and carefree holiday without any fear or worries.

Furthermore, numerous areas will be covered with disinfectant dispensers for our guests and employees, to guarantee a high level of safety for everyone.

ARRIVAL

Borders are open!

All citizens of the European Union and the Schengen area may enter South Tyrol and Italy without border checks.

Safe travel: Public life has resumed in South Tyrol, albeit in a new, safer way.

SOFT OPENING

We create space and open our resort only for a reduced number of guests. So, we can guarantee spacious retreat areas in all the public spaces, your very own reserved table for dinner and all the sunbeds & daybeds will be placed well-spaced out.

ONLINE CHECK-IN

Easy and fast check-in from your home.
Our luggage service will be available with respect towards all the safety measures.
Face mask and disinfectant are available on spot in our shop.

GOURMET

The La Maiena is well known for its beautiful panoramic terraces since generations. There you can dine in the evening at your personal reserved table. Stunning views of Meran & Environs are included.
Everything in our kitchen is prepared with highest caution and this year with even more love and passion, using especially regional products. All surfaces are disinfected regularly, face mask and gloves are a matter of course.
At the moment our breakfast and salad buffets are held as usual. By disinfecting your hands and wearing an appropriate face mask, you can serve yourself freely.
Feel free to use our room service (for a fee) and enjoy your breakfast or dinner privately in your room.
All our restaurant employees work with face mask.

UNDER CONTROL

Every guest and employee enter the resort through the main entrance, which is equipped with an iAccess SCANFACE. The camera measures your body temperature. So, we can eventually immediately react. For our own security and the protection of our guests and employees.

FEEL SAFE

Concerning hygiene, every employee has been trained by experts. Moreover, every employee wears gloves and a protective mask.
We ask each guest to bring his own mask from home, which must be worn if the minimum distance of 1 m cannot be maintained. If you do not have a mouth and nose protection, you are welcome to buy one from our shop.
Every public area of the hotel will be cleaned, disinfected and ventilated regularly several times a day. All surfaces and especially all relevant contact points such as elevators, doorknobs, light switches etc. will be disinfected several times a day, too.
Our public toilets are sufficiently equipped with soap in dispensers and disinfectants. To dry yourself paper towels are provided.
All our rooms get properly cleaned, disinfected and ventilated daily and/or after every departure.

ONLINE

You will find every useful information about the hotel and your favourite newspaper online. With our fast glass fibre internet, you navigate fast and secure.

OPEN SPA

All of our pools and Finnish saunas are open for you. A transmission of the Corona virus through the pool water is unlikely to happen. Nonetheless, we pay attention to the right distance in pools and saunas. For everyone’s health!
Our numerous lounge areas and lawns are available, paying attention to the distancing rules.
In every spa area you will find disinfectant and one-way disinfectant towels for the sun loungers or day beds.
Massages and beauty treatments as well as hairdressing appointments are possible subject to specific hygiene and security measures.

ACTIVE OUTDOOR

We keep being active and set our focus on outdoor sports and activities. Our position is simply unique – away from overcrowded areas, in the middle of apple meadows of Marlengo. Simply a perfect starting point for all your hikes and bike tours. In and all around Marlengo you will find many different paths from the valley up to the mountain, ideal for families and active hikers.
Moreover, we have our two sand tennis courts, many outdoor fitness units and golf courts within spitting distance at your disposal.
There will be held numerous activities with a reduced number of participants, because the participation to our sports & active programme will be limited, for your safety.

SAFE KIDS AREA

0 to 14: babysitter service on request (for a fee)
Childcare during the period from 03.08. – 22.08.2020 for our little guests from Monday to Saturday without registration at the Kids Club in the La Maiena Residence – joyful time indoors & outdoors!
Furthermore, we have a great outdoor playground, which is accessible at any time, two sand tennis courts, a table tennis table, and free children bike & helmet rental.
For all our water lovers: have fun in our Balloon Lounge with baby pool and in our outdoor pool with water slide.

EASY CHECK-OUT

We would like to arrange your check-out, as easy and fast as the check-in. On request you can review and pay your hotel bill by checking it on your smartphone, the evening before departure day.