Arrival & Departure
We guarantee your room to be ready on the day of your arrival from 4 p.m.. You can use our spa area for free on your arrival day. We kindly ask you to leave your room by 10 a.m. on day of departure.
Volksbank Untermais / Banca Popolare Maia Bassa
IBAN: IT71 C058 5658 5910 4157 0019 209
For cancellations connected to Covid-19 we apply the following cancellation policies:
- Written cancellations up to 24 hours before arrival are free of charge. As a valid reason for a free cancellation applies: a positive result to Covid-19 and a travel restriction for the province of Bolzano or the prohibition on leaving the territory you are living in.
- In case of cancellation at short notice, as well as belayed arrival or premature departure, 100% of the total amount will be charged. (Not consumed meals cannot be reimbursed.)
For cancellations, which are not connected to Covid-19, we apply the following cancellation policy:
- Up to 2 months before arrival – cancellation is free of charge
- Up to 1 month before arrival 40 % of the total amount will be charged
- Up to 1 week before arrival 70 % of the total amount will be charged
- In the last week before arrival day, in case of belayed arrival, premature departure or no-show we will charge 100 % of the total amount as per Italian law.
The cancellation policy is applicable even if the room has fully or partially been resold. Cancellations are only valid if sent in written form.
We recommend taking out a travel cancellation insurance directly after booking your holidays, which can simply be made on our homepage.
(The right of withdrawal as laid down in the Consumers’ Code („Notification pursuant to Part III, Section III, Paragraph I of Italian Legislative Decree no. 206/2005 (Consumers’ Code)“) is not contemplated)
Charging station for electric car
Gladly we offer you in our own underground garage with our two charging stations the possibility to charge your electric car for free.
Culinary for external guests
Breakfast 29,00 euro/person
6-course-dinner 75,00 euro/person
Gala dinner (on Sundays) 80,00 euro/person
Your reservation is not confirmed definitively until a deposit of 30% is made on our bank account.
Flat rate fees and last-minute offers
Different flat-rate fees cannot be combined in one and the same booking and are only valid in conjunction with the full price. We would also like to make you aware that no refunds are given for services included in flat rate offers that are not used by guests. Last-minute offers cannot be applied to bookings that have already been made.
Four-legged family members
Your four-legged darling is welcome at our resort in chosen rooms of different categories. Please note that pets are not allowed in the Meran Lodge, restaurant, wellness area or on the lawn. They are welcome at the hotel bar, on the panoramic terrace and in our “Urbanstube”. If you desire, we gladly can prepare a table for breakfast and dinner in our “Urbanstube” for you and your pet. In this case, we would be glad to receive the information before your arrival.
We charge a 28,00 euro per day fee for your pet (without food).
This price includes: feeding bowl, blanket, hygienic bags, final cleaning.
If your pet damages our property, we reserve the right to make a claim on your third-party liability pet insurance.
Our tip: contact Hannes Conci the dog trainer for guided dog walks and dog sitting (www.cdogs.it)
Give the gift of time as a special present with our La Maiena gift vouchers. You can order your wishes in gift voucher form via phone or e-mail and we will send it to you. Alternatively, you have the possibility to create your own gift voucher directly on our homepage.
Feel free to extend your stay in our resort. For a late check-out, which allows you to utilize the whole spa area, we calculate 30,00 euro/adult person and 15,00 euro/child. A late check-out with room is possible depending on availability.
As a wellness and active resort, we kindly ask for your understanding, that it is severely forbidden to smoke in all the rooms and suites. Our restaurant is also a non-smoking area. You can smoke on your room-balcony and on the panoramic terrace.
Overnight stay with breakfast only
Discount of 19,00 euro/adult
Discount of 5,00 euro/child & any other reduced person
We accept cash, EC card, Visa-Card, Master-Card and non-transferable cheques. Of course, you can pay the total amount in advance via bank transfer.
Please note that we cannot promise specific rooms, views or floors to guests, but we are happy to guarantee the booked room category.
Travel and cancellation protection
Things don’t always go as planned, and sometimes you’re unable to go on the holiday you booked. To stop the disappointment of a break at our hotel in Marlengo falling through turning into a financial nightmare, we recommend taking out travel cancellation insurance when you book on our website. If you decide to take out the insurance policy at a later date, the insurance is only valid ten days after the payment is made.
There is a visitor’s tax of 2.00 euro per person (aged 14 or over) per night. It is not included in the room rate and must be paid at the hotel.
One final note
We can only cover damages or injuries as a result of the use of the garden and sports facilities, during hiking and other events arranged by our establishment under our existing third-party liability insurance.